Frequently Asked Questions
Everything you need to know about your MAISON de SABRÉ experience.
What kind of leather do you use for your products?
We exclusively use top-grain bovine leather, sourced for its durability and premium texture. Each piece is hand-finished to ensure a luxury feel and long-lasting quality.
Can I personalize my item after the order has been placed?
Because our personalization process begins immediately after an order is confirmed to ensure fast delivery, we are unable to make changes to the monogramming once the order is placed.
How long does international shipping take?
Standard international shipping typically takes 5-10 business days, while express options are available for delivery within 2-4 business days depending on your location.
What is your return policy on personalized items?
As personalized items are custom-made specifically for you, they cannot be returned or exchanged unless there is a manufacturing fault or error on our part.
How should I care for my leather goods?
To maintain the beauty of your leather, avoid prolonged exposure to direct sunlight and moisture. Use a soft, damp cloth for light cleaning and avoid harsh chemicals or abrasive cleaners.
Do you offer a warranty on your products?
Yes, we offer a 12-month warranty on all items. This covers any manufacturing defects but does not include general wear and tear or damage caused by misuse.